Refund Policy

StoryTool is a subscription-based SaaS. Payments (including applicable taxes/VAT where relevant) are processed by Polar, which acts as the Merchant of Record (MoR) for StoryTool purchases.

This Refund Policy explains when refunds may be available. Nothing in this policy limits any statutory rights you may have under applicable law.

Refunds are only available if you have not used the Service.

For the purpose of this policy, "use" (or "usage") means ANY of the following actions:

• Clicking "Generate", "Render", "Create", "Export", or any similar function that produces any output (including audio, images, subtitles, or video), whether the output is shown inside the web app or downloaded.
• Consuming any metered allowance (e.g., characters, minutes, generations, renders, or any equivalent usage unit).

We determine usage based on our internal system logs.

Actions that do NOT count as usage include:

• Creating an account, logging in, browsing the dashboard, reading guides, or viewing pricing pages without generating any output.

If this is your first paid purchase of StoryTool, you may request a refund within 14 days of the purchase date ONLY if there has been 0 usage as defined above.

If any usage has occurred, the purchase is considered delivered and the first-time purchase refund does not apply.

We may issue a refund (or reverse/adjust a charge) in the following situations:

• Duplicate charges (you were charged more than once for the same purchase)
• Billing errors (incorrect plan charged, incorrect amount, technical billing malfunction)
• Unauthorized or fraudulent transactions, subject to verification
• Significant service outages that materially prevent access to the Service

To request a refund, contact: support@storytool.io

Please include:

• The email address used for the purchase
• Your Polar receipt/order ID (if available)
• A brief description of the issue

If needed, we may ask for your Polar receipt/order ID so we can locate the transaction and process the refund through Polar.

We typically respond within 1–3 business days. Approved refunds are issued back to the original payment method.

Once a refund is approved and issued, it may take 5–10 business days (or longer in some cases) to appear on your statement, depending on your bank and payment method.

If you are a consumer in the EU/UK, you may have additional statutory cancellation rights. Where you request immediate access to digital services, your right to cancel may be affected once the service has begun or been delivered, including through any usage as defined above.

We may update this policy from time to time. The "Last updated" date reflects the most recent version. Material changes will be communicated where required by law.